Connect Adobe Commerce Cloud and Salesforce

Connecting Adobe Commerce Cloud and Salesforce for a company that uses both could enable the transfer of customer, order, and product data between the two platforms. This could support unified customer records, coordinated sales and marketing activities, and improved reporting by making information from both systems accessible for business operations and decision-making.

You can build this integration on the System2System platform. We design the connection between Adobe Commerce Cloud and Salesforce around the way you work — not as an off-the-shelf connector, but to fit your systems.

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Why connect Adobe Commerce Cloud and Salesforce?

A company that operates both Adobe Commerce Cloud and Salesforce could consider connecting these systems to enable more efficient and accurate data exchange between their e-commerce and customer relationship management operations. Without such a connection, staff may need to enter the same information in both systems, increasing the risk of errors and consuming additional time. Over time, this manual process can result in records that drift apart, meaning customer information, order details, or sales data in one system may not match the other, leading to confusion and potentially poor decisions based on outdated or incomplete figures. If a connection were established, the types of data that could be exchanged often include customer records, order information, inventory status, and sales transactions, as these are central to both e-commerce and CRM workflows. The specific data that can be exchanged depends on what each system exposes through its API and is determined on a case-by-case basis.

How System2System builds an integration

Connectors

We connect to each system through the interface it offers — an API, a database, a file exchange or a webhook — and handle authentication, rate limits and retries.

Mapping

Fields rarely line up one to one. We map and transform the data so both systems receive it in the shape they expect.

Workflow

We define what triggers an exchange, in which direction data flows and which system takes precedence when the two disagree.

Monitoring

Every exchange is logged. Failures are flagged and can be replayed, so nothing disappears without anyone noticing.

What can actually be exchanged?

That depends on what Adobe Commerce Cloud and Salesforce make available through their APIs, on the licences and modules in use, and on the version each system runs. Which records are synchronised, in which direction and how often, is something we determine together before any work starts.

We are happy to look at your specific situation and tell you what is feasible — including when the answer is that it is not.