Connect BigCommerce and Freshdesk

Connecting BigCommerce and Freshdesk for a company that uses both could allow data such as customer orders, support tickets, and account information to be shared between the two systems. This could support more coordinated customer service and provide staff with relevant order or support details without manual data entry between platforms.

You can build this integration on the System2System platform. We design the connection between BigCommerce and Freshdesk around the way you work — not as an off-the-shelf connector, but to fit your systems.

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Why connect BigCommerce and Freshdesk?

A company that uses both BigCommerce and Freshdesk could benefit from enabling data exchange between the two systems. When these platforms operate independently, staff may need to manually enter the same customer or order information in both places, which can result in unnecessary effort and an increased risk of errors. Over time, this can lead to situations where records in one system diverge from those in the other, making it harder for teams to trust the accuracy of their data. Decision-making could then be based on outdated or incomplete information, which impacts customer service and operational efficiency. If a connection were established, it could allow certain types of information to be shared automatically between BigCommerce and Freshdesk. For example, customer details, order histories, and support ticket information are types of data that are commonly exchanged between e-commerce and customer support systems. Sharing this data could help support agents quickly access the context they need to resolve customer issues, and keep sales and service teams aligned. The actual data that can be exchanged depends on what each system makes available through its API, and must be determined based on the specific requirements and capabilities of both systems in each situation.

How System2System builds an integration

Connectors

We connect to each system through the interface it offers — an API, a database, a file exchange or a webhook — and handle authentication, rate limits and retries.

Mapping

Fields rarely line up one to one. We map and transform the data so both systems receive it in the shape they expect.

Workflow

We define what triggers an exchange, in which direction data flows and which system takes precedence when the two disagree.

Monitoring

Every exchange is logged. Failures are flagged and can be replayed, so nothing disappears without anyone noticing.

What can actually be exchanged?

That depends on what BigCommerce and Freshdesk make available through their APIs, on the licences and modules in use, and on the version each system runs. Which records are synchronised, in which direction and how often, is something we determine together before any work starts.

We are happy to look at your specific situation and tell you what is feasible — including when the answer is that it is not.