Connect BigCommerce and Microsoft Dynamics 365 CRM

Connecting BigCommerce and Microsoft Dynamics 365 CRM could enable a company to synchronize customer and order information between its online storefront and its customer relationship management system. This connection could support more efficient sales processes, improved customer service, and better visibility into customer interactions across both platforms.

You can build this integration on the System2System platform. We design the connection between BigCommerce and Microsoft Dynamics 365 CRM around the way you work — not as an off-the-shelf connector, but to fit your systems.

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Why connect BigCommerce and Microsoft Dynamics 365 CRM?

A company operating both BigCommerce and Microsoft Dynamics 365 CRM could benefit from connecting these systems to allow data to flow automatically between them. Without such a connection, staff may need to manually enter the same information in both platforms, which can lead to errors, wasted time, and inconsistent records. For example, customer contact details or order histories might become out of sync, resulting in marketing or sales teams working with outdated or incorrect information. This could affect the quality of customer interactions and the reliability of business reporting. If a connection were established, it could enable the exchange of data such as customer records, sales orders, product information, and inventory levels between BigCommerce and Microsoft Dynamics 365 CRM. This would help ensure that both systems reflect the most current and accurate data available, supporting better decision making and more efficient operations. The specific data that can be exchanged, and the direction in which it flows, would depend on what each system makes available through its API and would need to be determined for each individual situation.

How System2System builds an integration

Connectors

We connect to each system through the interface it offers — an API, a database, a file exchange or a webhook — and handle authentication, rate limits and retries.

Mapping

Fields rarely line up one to one. We map and transform the data so both systems receive it in the shape they expect.

Workflow

We define what triggers an exchange, in which direction data flows and which system takes precedence when the two disagree.

Monitoring

Every exchange is logged. Failures are flagged and can be replayed, so nothing disappears without anyone noticing.

What can actually be exchanged?

That depends on what BigCommerce and Microsoft Dynamics 365 CRM make available through their APIs, on the licences and modules in use, and on the version each system runs. Which records are synchronised, in which direction and how often, is something we determine together before any work starts.

We are happy to look at your specific situation and tell you what is feasible — including when the answer is that it is not.