Connect BigCommerce and Salesforce

Connecting BigCommerce and Salesforce for a company using both could enable the transfer of customer, order, and product data between the systems. This setup could support unified customer records, coordinated sales processes, and more efficient handling of orders and inventory. Data consistency and process automation between online sales and customer relationship management could be achieved.

You can build this integration on the System2System platform. We design the connection between BigCommerce and Salesforce around the way you work — not as an off-the-shelf connector, but to fit your systems.

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Why connect BigCommerce and Salesforce?

A company operating both BigCommerce and Salesforce could benefit significantly from enabling the two systems to exchange data. Without such a connection, teams might have to enter the same customer, product, or order information in both platforms, increasing the risk of errors and consuming valuable time. Disconnected systems can also lead to records becoming inconsistent over time, which could result in sales, service, or marketing teams making decisions based on outdated or incomplete information. This situation can impact customer experience and reduce operational efficiency. If a connection were established, it could enable the transfer of key business data between BigCommerce and Salesforce. For example, order details, customer contact information, and inventory status are among the types of data that companies often wish to keep in sync between e-commerce and CRM platforms. Such a connection could support more accurate reporting, unified customer histories, and better coordination across sales and support teams. However, the specific data that can be exchanged would depend on what each system makes available through its API and would need to be determined for each individual case.

How System2System builds an integration

Connectors

We connect to each system through the interface it offers — an API, a database, a file exchange or a webhook — and handle authentication, rate limits and retries.

Mapping

Fields rarely line up one to one. We map and transform the data so both systems receive it in the shape they expect.

Workflow

We define what triggers an exchange, in which direction data flows and which system takes precedence when the two disagree.

Monitoring

Every exchange is logged. Failures are flagged and can be replayed, so nothing disappears without anyone noticing.

What can actually be exchanged?

That depends on what BigCommerce and Salesforce make available through their APIs, on the licences and modules in use, and on the version each system runs. Which records are synchronised, in which direction and how often, is something we determine together before any work starts.

We are happy to look at your specific situation and tell you what is feasible — including when the answer is that it is not.