Connect BigCommerce and Zendesk

Connecting BigCommerce and Zendesk for a company could enable the transfer of customer and order information between the two platforms. This could support coordinated customer support activities, such as allowing support teams to access order details from BigCommerce while responding to Zendesk tickets, and may help streamline workflows involving sales and service teams.

You can build this integration on the System2System platform. We design the connection between BigCommerce and Zendesk around the way you work — not as an off-the-shelf connector, but to fit your systems.

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Why connect BigCommerce and Zendesk?

A company that uses both BigCommerce and Zendesk could benefit from connecting these systems to allow data to flow between their online store and customer support platform. Without such a connection, staff may need to manually update customer or order information in both places, which can lead to duplicate data entry and inconsistencies. This manual process increases the risk that records in one system may not match those in the other, resulting in customer service agents working with outdated or incomplete information. Such discrepancies can make it harder to resolve customer issues quickly and accurately, and business decisions might be made based on figures that do not reflect the latest sales or support activity. If these systems were connected, the company could exchange data such as customer contact details, order histories, and support ticket information. This could help ensure that when a customer reaches out for support, the agent has up-to-date context about recent purchases or previous interactions. It could also allow sales or order updates from BigCommerce to be visible in Zendesk, helping support teams track issues related to specific transactions. What can actually be exchanged depends on what each system exposes through its API, and is determined per situation.

How System2System builds an integration

Connectors

We connect to each system through the interface it offers — an API, a database, a file exchange or a webhook — and handle authentication, rate limits and retries.

Mapping

Fields rarely line up one to one. We map and transform the data so both systems receive it in the shape they expect.

Workflow

We define what triggers an exchange, in which direction data flows and which system takes precedence when the two disagree.

Monitoring

Every exchange is logged. Failures are flagged and can be replayed, so nothing disappears without anyone noticing.

What can actually be exchanged?

That depends on what BigCommerce and Zendesk make available through their APIs, on the licences and modules in use, and on the version each system runs. Which records are synchronised, in which direction and how often, is something we determine together before any work starts.

We are happy to look at your specific situation and tell you what is feasible — including when the answer is that it is not.