Connect Global Shop Solutions and Microsoft Dynamics 365 CRM

Connecting Global Shop Solutions and Microsoft Dynamics 365 CRM for a company could allow data to move between manufacturing operations and customer relationship management. This setup could support more accurate order tracking, improved customer service, and better coordination between production and sales teams, depending on the specific business processes and data flows established.

You can build this integration on the System2System platform. We design the connection between Global Shop Solutions and Microsoft Dynamics 365 CRM around the way you work — not as an off-the-shelf connector, but to fit your systems.

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Why connect Global Shop Solutions and Microsoft Dynamics 365 CRM?

A company operating both Global Shop Solutions and Microsoft Dynamics 365 CRM could benefit from connecting these systems to enable data exchange. Such a connection could help ensure that information flows efficiently between manufacturing or ERP functions and customer relationship management. Without a connection, staff may need to enter the same data in both systems, increasing the risk of errors and inconsistencies. This manual process could result in records drifting apart over time, with each system holding different versions of customer, order, or inventory details. Decision makers might then rely on outdated or incomplete information, which could affect planning, customer service, and overall business performance. Data that could be exchanged between these systems includes customer records, sales orders, product details, inventory levels, and shipping information. The specific data that can be exchanged depends on what each system exposes through its API and must be determined for each situation.

How System2System builds an integration

Connectors

We connect to each system through the interface it offers — an API, a database, a file exchange or a webhook — and handle authentication, rate limits and retries.

Mapping

Fields rarely line up one to one. We map and transform the data so both systems receive it in the shape they expect.

Workflow

We define what triggers an exchange, in which direction data flows and which system takes precedence when the two disagree.

Monitoring

Every exchange is logged. Failures are flagged and can be replayed, so nothing disappears without anyone noticing.

What can actually be exchanged?

That depends on what Global Shop Solutions and Microsoft Dynamics 365 CRM make available through their APIs, on the licences and modules in use, and on the version each system runs. Which records are synchronised, in which direction and how often, is something we determine together before any work starts.

We are happy to look at your specific situation and tell you what is feasible — including when the answer is that it is not.