Connect Hybris and Microsoft Dynamics 365 CRM

Connecting Hybris and Microsoft Dynamics 365 CRM for a company could enable the transfer of customer and order data between the e-commerce platform and the CRM system. This could support unified customer records, coordinated sales processes, and more efficient management of marketing and service activities across both systems.

You can build this integration on the System2System platform. We design the connection between Hybris and Microsoft Dynamics 365 CRM around the way you work — not as an off-the-shelf connector, but to fit your systems.

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Why connect Hybris and Microsoft Dynamics 365 CRM?

A company that operates both Hybris and Microsoft Dynamics 365 CRM could benefit from connecting these systems to enable data exchange between e-commerce and customer relationship management functions. Such a connection could help reduce the need for duplicate data entry, as order and customer information would not have to be manually re-entered in both systems. Without this connection, there is a risk that records in each system could drift apart over time, leading to inconsistencies in customer details, order statuses, and sales information. This could result in decisions being made based on outdated or incomplete data, which may negatively impact customer service and business performance. Data commonly exchanged between e-commerce and CRM systems includes customer profiles, order histories, product information, inventory levels, and sales activities. The specific data that can be exchanged in practice depends on what each system makes available through its API and must be determined for each individual case.

How System2System builds an integration

Connectors

We connect to each system through the interface it offers — an API, a database, a file exchange or a webhook — and handle authentication, rate limits and retries.

Mapping

Fields rarely line up one to one. We map and transform the data so both systems receive it in the shape they expect.

Workflow

We define what triggers an exchange, in which direction data flows and which system takes precedence when the two disagree.

Monitoring

Every exchange is logged. Failures are flagged and can be replayed, so nothing disappears without anyone noticing.

What can actually be exchanged?

That depends on what Hybris and Microsoft Dynamics 365 CRM make available through their APIs, on the licences and modules in use, and on the version each system runs. Which records are synchronised, in which direction and how often, is something we determine together before any work starts.

We are happy to look at your specific situation and tell you what is feasible — including when the answer is that it is not.