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Connect IFS and Dotdigital

Connecting IFS and Dotdigital for a company could enable the transfer of relevant business data, such as customer information or transactional records, between the two platforms. This could support coordinated business processes, such as targeted communications based on operational data, and reduce manual data entry by allowing information to flow between systems as needed.

You can build this integration on the System2System platform. We design the connection between IFS and Dotdigital around the way you work — not as an off-the-shelf connector, but to fit your systems.

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Why connect IFS and Dotdigital?

A company that uses both IFS and Dotdigital could benefit from connecting these two systems to enable data exchange between operational and marketing functions. Without such a connection, teams might need to enter the same customer or order data in both systems, which increases the risk of errors and consumes valuable staff time. Over time, records could diverge, with each system holding different versions of customer information, order status, or marketing preferences. This could result in marketing campaigns being sent to outdated contacts or operational decisions being made based on incomplete or stale data. If a connection were established, it could enable the transfer of customer records, marketing preferences, transactional data, and campaign results. This would support more accurate segmentation, targeted communications, and improved reporting across departments. What can actually be exchanged depends on what each system exposes through its API, and is determined per situation.

How System2System builds an integration

Connectors

We connect to each system through the interface it offers — an API, a database, a file exchange or a webhook — and handle authentication, rate limits and retries.

Mapping

Fields rarely line up one to one. We map and transform the data so both systems receive it in the shape they expect.

Workflow

We define what triggers an exchange, in which direction data flows and which system takes precedence when the two disagree.

Monitoring

Every exchange is logged. Failures are flagged and can be replayed, so nothing disappears without anyone noticing.

What can actually be exchanged?

That depends on what IFS and Dotdigital make available through their APIs, on the licences and modules in use, and on the version each system runs. Which records are synchronised, in which direction and how often, is something we determine together before any work starts.

We are happy to look at your specific situation and tell you what is feasible — including when the answer is that it is not.

About these systems

Read more about each system and what it can be connected to

Looking to connect these systems?

Talk to us about what your setup needs. No obligation.

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