Connect Infor and Act-on

Connecting Infor and Act-on for a company could enable the transfer of relevant business data between the two platforms. This could support coordinated marketing efforts using customer or sales information managed in Infor, potentially improving the effectiveness of campaigns and reporting by making data from both systems available for analysis and action.

You can build this integration on the System2System platform. We design the connection between Infor and Act-on around the way you work — not as an off-the-shelf connector, but to fit your systems.

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Why connect Infor and Act-on?

A company operating both Infor and Act-on could benefit from connecting these systems to enable more efficient and accurate data exchange. If each system operates in isolation, employees may need to enter the same information in both places, increasing the risk of errors and consuming valuable time. Without a connection, records could gradually become inconsistent, as updates in one system are not reflected in the other, leading to outdated or conflicting data. This creates challenges for teams that rely on up-to-date information for decision making, which can undermine business performance and customer satisfaction. Connecting Infor and Act-on could allow for automated transfer of relevant data between the platforms. For example, customer contact details, sales orders, and marketing campaign data are types of information that could be shared to support coordinated business processes. Such a connection could help ensure that marketing activities in Act-on are informed by the latest customer and transactional data from Infor, and vice versa, so that sales and customer service teams have a complete view of interactions and opportunities. The specific data that can be exchanged between Infor and Act-on depends on the capabilities and permissions exposed by each system's API, and must be determined for each company's requirements and technical environment.

How System2System builds an integration

Connectors

We connect to each system through the interface it offers — an API, a database, a file exchange or a webhook — and handle authentication, rate limits and retries.

Mapping

Fields rarely line up one to one. We map and transform the data so both systems receive it in the shape they expect.

Workflow

We define what triggers an exchange, in which direction data flows and which system takes precedence when the two disagree.

Monitoring

Every exchange is logged. Failures are flagged and can be replayed, so nothing disappears without anyone noticing.

What can actually be exchanged?

That depends on what Infor and Act-on make available through their APIs, on the licences and modules in use, and on the version each system runs. Which records are synchronised, in which direction and how often, is something we determine together before any work starts.

We are happy to look at your specific situation and tell you what is feasible — including when the answer is that it is not.