Connect Intershop and Microsoft Dynamics 365 CRM

Connecting Intershop and Microsoft Dynamics 365 CRM for a company could enable the transfer of customer, order, and product data between the e-commerce platform and the CRM. This could support improved customer relationship management, more efficient sales processes, and enhanced data consistency across both systems.

You can build this integration on the System2System platform. We design the connection between Intershop and Microsoft Dynamics 365 CRM around the way you work — not as an off-the-shelf connector, but to fit your systems.

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Why connect Intershop and Microsoft Dynamics 365 CRM?

A company running both Intershop and Microsoft Dynamics 365 CRM could benefit from connecting these systems to enable data exchange. Such a connection could help eliminate the need for manual re-entry of information, reducing the risk of errors and saving time. Without integration, teams might have to input the same customer or order details in both systems, which can lead to discrepancies if records are updated in one system but not the other. This can result in outdated or inconsistent information being used for decision-making, impacting customer service and operational efficiency. If a connection were established, the types of data exchanged could include customer profiles, contact details, sales orders, and product information. Synchronizing this information could help ensure that both systems reflect the most current data, supporting better coordination between sales, marketing, and customer service teams. However, the specific data that can be exchanged depends on what each system exposes through its API and must be determined for each situation.

How System2System builds an integration

Connectors

We connect to each system through the interface it offers — an API, a database, a file exchange or a webhook — and handle authentication, rate limits and retries.

Mapping

Fields rarely line up one to one. We map and transform the data so both systems receive it in the shape they expect.

Workflow

We define what triggers an exchange, in which direction data flows and which system takes precedence when the two disagree.

Monitoring

Every exchange is logged. Failures are flagged and can be replayed, so nothing disappears without anyone noticing.

What can actually be exchanged?

That depends on what Intershop and Microsoft Dynamics 365 CRM make available through their APIs, on the licences and modules in use, and on the version each system runs. Which records are synchronised, in which direction and how often, is something we determine together before any work starts.

We are happy to look at your specific situation and tell you what is feasible — including when the answer is that it is not.