Connect Intershop and Salesforce

Connecting Intershop and Salesforce for a company could enable the transfer of customer, order, and product data between the e-commerce and CRM systems. This connection could support unified customer records, coordinated sales and service activities, and improved data accuracy across both platforms, helping streamline business processes and reporting.

You can build this integration on the System2System platform. We design the connection between Intershop and Salesforce around the way you work — not as an off-the-shelf connector, but to fit your systems.

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Why connect Intershop and Salesforce?

A company operating both Intershop and Salesforce could consider connecting these systems to enable more accurate and timely data exchange between their e-commerce and customer relationship management functions. Without such a connection, staff may need to enter the same information into both platforms, increasing the risk of errors and consuming valuable time. This manual data entry could also result in records diverging over time, so that customer or order details in one system no longer match those in the other. As a result, teams might make decisions based on outdated or incomplete information, which could impact customer experience and business performance. If a connection were established, it could support the transfer of data such as customer profiles, order histories, product information, and sales transactions between the systems. Sharing this information might help ensure that sales and service teams always have access to the latest data, regardless of which system they use. The specific data that can be exchanged depends on what each system exposes through its API, and is determined per situation.

How System2System builds an integration

Connectors

We connect to each system through the interface it offers — an API, a database, a file exchange or a webhook — and handle authentication, rate limits and retries.

Mapping

Fields rarely line up one to one. We map and transform the data so both systems receive it in the shape they expect.

Workflow

We define what triggers an exchange, in which direction data flows and which system takes precedence when the two disagree.

Monitoring

Every exchange is logged. Failures are flagged and can be replayed, so nothing disappears without anyone noticing.

What can actually be exchanged?

That depends on what Intershop and Salesforce make available through their APIs, on the licences and modules in use, and on the version each system runs. Which records are synchronised, in which direction and how often, is something we determine together before any work starts.

We are happy to look at your specific situation and tell you what is feasible — including when the answer is that it is not.