Connect Jetshop and Microsoft Dynamics 365 CRM

Connecting Jetshop and Microsoft Dynamics 365 CRM for a company would involve enabling data to be exchanged between the e-commerce platform and the customer relationship management system. This could support processes such as synchronizing customer information, managing orders, and providing sales teams with up-to-date insights from online transactions.

You can build this integration on the System2System platform. We design the connection between Jetshop and Microsoft Dynamics 365 CRM around the way you work — not as an off-the-shelf connector, but to fit your systems.

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Why connect Jetshop and Microsoft Dynamics 365 CRM?

A company operating both Jetshop and Microsoft Dynamics 365 CRM could benefit from connecting these systems to enable efficient and accurate data flow between ecommerce and customer relationship management functions. Without such a connection, staff may need to enter the same customer, order, or product information in both systems, which increases the risk of errors and inconsistencies. Over time, discrepancies could arise as records are updated in one system but not the other, leading to situations where teams make decisions based on outdated or incomplete data. This can impact customer service, inventory management, and sales reporting. If a connection were established, the types of data that could be exchanged might include customer details, order histories, product catalogs, inventory levels, and sales transactions. For example, customer information collected during an online purchase through Jetshop could be transferred to Microsoft Dynamics 365 CRM to support marketing campaigns and sales follow-up. Conversely, updates to customer records or product data in the CRM could be reflected in Jetshop to ensure consistency across channels. The actual data that can be exchanged depends on what each system exposes through its API and must be determined for each specific situation.

How System2System builds an integration

Connectors

We connect to each system through the interface it offers — an API, a database, a file exchange or a webhook — and handle authentication, rate limits and retries.

Mapping

Fields rarely line up one to one. We map and transform the data so both systems receive it in the shape they expect.

Workflow

We define what triggers an exchange, in which direction data flows and which system takes precedence when the two disagree.

Monitoring

Every exchange is logged. Failures are flagged and can be replayed, so nothing disappears without anyone noticing.

What can actually be exchanged?

That depends on what Jetshop and Microsoft Dynamics 365 CRM make available through their APIs, on the licences and modules in use, and on the version each system runs. Which records are synchronised, in which direction and how often, is something we determine together before any work starts.

We are happy to look at your specific situation and tell you what is feasible — including when the answer is that it is not.