Connect katana and Act-on

Connecting Katana and Act-on for a company could enable the transfer of relevant manufacturing or inventory data from Katana to support targeted marketing campaigns or customer engagement activities managed in Act-on. Such a connection could reduce manual data entry, improve data consistency, and provide more timely information for business decision-making.

You can build this integration on the System2System platform. We design the connection between katana and Act-on around the way you work — not as an off-the-shelf connector, but to fit your systems.

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Why connect katana and Act-on?

A company that uses both Katana and Act-on could benefit from connecting these systems to enable data exchange and reduce inefficiencies. Without such a connection, staff may need to enter the same information into both systems separately, which can lead to errors, wasted time, and frustration. Over time, records in each system could diverge, meaning that information in one system may not match or reflect the latest updates from the other. This situation can result in decisions being made based on outdated or incomplete data, putting operations and customer relationships at risk. If Katana and Act-on were connected, it could be possible to automate the flow of data such as customer details, order statuses, inventory levels, or marketing engagement metrics, depending on what each system is designed to handle and share. This could help ensure that both systems always have the most current and accurate information, supporting better business decisions and customer service. The specific data that can be exchanged depends on the capabilities provided by each system’s API and must be determined for each unique situation.

How System2System builds an integration

Connectors

We connect to each system through the interface it offers — an API, a database, a file exchange or a webhook — and handle authentication, rate limits and retries.

Mapping

Fields rarely line up one to one. We map and transform the data so both systems receive it in the shape they expect.

Workflow

We define what triggers an exchange, in which direction data flows and which system takes precedence when the two disagree.

Monitoring

Every exchange is logged. Failures are flagged and can be replayed, so nothing disappears without anyone noticing.

What can actually be exchanged?

That depends on what katana and Act-on make available through their APIs, on the licences and modules in use, and on the version each system runs. Which records are synchronised, in which direction and how often, is something we determine together before any work starts.

We are happy to look at your specific situation and tell you what is feasible — including when the answer is that it is not.