Connect Salesforce and IBM AS/400

Connecting Salesforce and IBM AS/400 for a company could enable the transfer of customer, sales, or inventory data between the two platforms. This would support improved coordination between front-office and back-office operations, reduce manual data entry, and help ensure that information used for decision making is more current and consistent across departments.

You can build this integration on the System2System platform. We design the connection between Salesforce and IBM AS/400 around the way you work — not as an off-the-shelf connector, but to fit your systems.

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Why connect Salesforce and IBM AS/400?

A company operating both Salesforce and IBM AS/400 could benefit from connecting these systems to enable data exchange between their customer relationship management activities and core business operations. Without such a connection, staff may need to enter the same data into both systems, which can lead to inefficiencies, increased risk of errors, and the potential for records in each system to diverge over time. This situation can result in outdated or inconsistent information being used for decision making, which affects customer service, order fulfillment, and overall operational accuracy. Data commonly exchanged between a CRM like Salesforce and an enterprise resource planning or legacy platform such as IBM AS/400 can include customer records, sales orders, inventory status, and billing information. The specific data that could be exchanged depends on what each system exposes through its API and must be defined for each individual situation.

How System2System builds an integration

Connectors

We connect to each system through the interface it offers — an API, a database, a file exchange or a webhook — and handle authentication, rate limits and retries.

Mapping

Fields rarely line up one to one. We map and transform the data so both systems receive it in the shape they expect.

Workflow

We define what triggers an exchange, in which direction data flows and which system takes precedence when the two disagree.

Monitoring

Every exchange is logged. Failures are flagged and can be replayed, so nothing disappears without anyone noticing.

What can actually be exchanged?

That depends on what Salesforce and IBM AS/400 make available through their APIs, on the licences and modules in use, and on the version each system runs. Which records are synchronised, in which direction and how often, is something we determine together before any work starts.

We are happy to look at your specific situation and tell you what is feasible — including when the answer is that it is not.