Connect Salesforce and Jira Software

Connecting Salesforce and Jira Software for a company could allow customer or sales data to be linked with project management and issue tracking workflows. This connection could enable teams to share relevant information between sales and development, reduce manual data entry, and improve visibility into project status related to customer accounts.

You can build this integration on the System2System platform. We design the connection between Salesforce and Jira Software around the way you work — not as an off-the-shelf connector, but to fit your systems.

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Why connect Salesforce and Jira Software?

A company that uses both Salesforce and Jira Software could benefit from connecting these systems to allow data to move automatically between them. Without such a connection, teams may have to enter the same information in both places, increasing the risk of errors and wasting time on repetitive tasks. Over time, records in Salesforce and Jira Software could drift apart, leading to situations where employees make decisions based on outdated or inconsistent information. This can undermine collaboration between customer-facing teams and technical teams, as each group may rely on different data sets. When these systems are connected, the types of data that could be exchanged include customer details, support requests, project updates, and task statuses. For example, customer service teams working in Salesforce might want to see the progress of development work tracked in Jira Software, while technical teams could need access to customer priorities or case histories from Salesforce. What can actually be exchanged depends on the data each system exposes through its API, and is determined per situation.

How System2System builds an integration

Connectors

We connect to each system through the interface it offers — an API, a database, a file exchange or a webhook — and handle authentication, rate limits and retries.

Mapping

Fields rarely line up one to one. We map and transform the data so both systems receive it in the shape they expect.

Workflow

We define what triggers an exchange, in which direction data flows and which system takes precedence when the two disagree.

Monitoring

Every exchange is logged. Failures are flagged and can be replayed, so nothing disappears without anyone noticing.

What can actually be exchanged?

That depends on what Salesforce and Jira Software make available through their APIs, on the licences and modules in use, and on the version each system runs. Which records are synchronised, in which direction and how often, is something we determine together before any work starts.

We are happy to look at your specific situation and tell you what is feasible — including when the answer is that it is not.