Connect Salesforce and SAP SCM

Connecting Salesforce and SAP SCM for a company would involve designing a process for exchanging customer, sales, and supply chain data between the two systems. Such a connection could enable more accurate demand planning, improved order fulfillment, and better visibility into inventory and customer information across both platforms, supporting more informed business decisions.

You can build this integration on the System2System platform. We design the connection between Salesforce and SAP SCM around the way you work — not as an off-the-shelf connector, but to fit your systems.

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Why connect Salesforce and SAP SCM?

A company that uses both Salesforce and SAP SCM may consider enabling data exchange between the two systems to improve operational efficiency and data accuracy. Without such a connection, teams could face issues such as duplicate data entry, where the same information must be manually input into both systems, increasing the risk of errors and consuming valuable time. Furthermore, when data is maintained separately, records can diverge over time, resulting in inconsistencies that may lead to decisions based on outdated or mismatched information. This can impact customer service, inventory management, and overall business performance. If data were to be exchanged between Salesforce and SAP SCM, it could allow for more timely and accurate sharing of information such as customer orders, inventory levels, shipping details, and demand forecasts. For example, sales orders created in Salesforce could be shared with SAP SCM to trigger fulfillment processes, while updates on order status or inventory availability from SAP SCM could be reflected back in Salesforce for sales and customer service teams. This could help reduce manual workload, minimize errors, and provide a more unified view of business operations. The specific data that can be exchanged depends on the capabilities and access provided by the APIs of each system, and should be determined based on the requirements and configurations of the company.

How System2System builds an integration

Connectors

We connect to each system through the interface it offers — an API, a database, a file exchange or a webhook — and handle authentication, rate limits and retries.

Mapping

Fields rarely line up one to one. We map and transform the data so both systems receive it in the shape they expect.

Workflow

We define what triggers an exchange, in which direction data flows and which system takes precedence when the two disagree.

Monitoring

Every exchange is logged. Failures are flagged and can be replayed, so nothing disappears without anyone noticing.

What can actually be exchanged?

That depends on what Salesforce and SAP SCM make available through their APIs, on the licences and modules in use, and on the version each system runs. Which records are synchronised, in which direction and how often, is something we determine together before any work starts.

We are happy to look at your specific situation and tell you what is feasible — including when the answer is that it is not.