Connect SAP Business by Design and Act-on

Connecting SAP Business by Design and Act-on could allow a company to synchronize financial, customer, or operational data between its ERP and marketing automation platforms. This could support more informed campaign planning, improved lead management, and enhanced reporting by linking business process data with marketing activity and engagement information.

You can build this integration on the System2System platform. We design the connection between SAP Business by Design and Act-on around the way you work — not as an off-the-shelf connector, but to fit your systems.

Contact us

Why connect SAP Business by Design and Act-on?

A company operating both SAP Business by Design and Act-on could benefit from connecting these systems to enable more efficient data exchange and improved operational visibility. Without such a connection, staff may need to manually re-enter information between the two platforms, increasing the risk of errors, inconsistencies, and wasted effort. Over time, records in each system could diverge, leading to situations where customer, sales, or marketing data is outdated or incomplete in one platform. This could result in missed opportunities, misaligned campaigns, or decisions made on the basis of inaccurate information. Data that could be exchanged between systems of these types includes customer contact details, lead and opportunity information, sales orders, and campaign performance metrics. The specific data that can be exchanged depends on what each system exposes through its API, and is determined per situation.

How System2System builds an integration

Connectors

We connect to each system through the interface it offers — an API, a database, a file exchange or a webhook — and handle authentication, rate limits and retries.

Mapping

Fields rarely line up one to one. We map and transform the data so both systems receive it in the shape they expect.

Workflow

We define what triggers an exchange, in which direction data flows and which system takes precedence when the two disagree.

Monitoring

Every exchange is logged. Failures are flagged and can be replayed, so nothing disappears without anyone noticing.

What can actually be exchanged?

That depends on what SAP Business by Design and Act-on make available through their APIs, on the licences and modules in use, and on the version each system runs. Which records are synchronised, in which direction and how often, is something we determine together before any work starts.

We are happy to look at your specific situation and tell you what is feasible — including when the answer is that it is not.