Connect SAP Business by Design and Microsoft Dynamics 365 CRM

Connecting SAP Business by Design and Microsoft Dynamics 365 CRM for a company could enable the transfer of customer, sales, and financial data between the ERP and CRM environments. This connection could support more consistent data management, reduce manual entry, and allow for coordinated business processes across finance, operations, and customer relationship management functions.

You can build this integration on the System2System platform. We design the connection between SAP Business by Design and Microsoft Dynamics 365 CRM around the way you work — not as an off-the-shelf connector, but to fit your systems.

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Why connect SAP Business by Design and Microsoft Dynamics 365 CRM?

A company operating both SAP Business by Design and Microsoft Dynamics 365 CRM could benefit from enabling these systems to exchange data. Without such a connection, teams may face the burden of entering the same information into both platforms, which increases the risk of errors and consumes valuable time. Disconnected systems can also lead to records drifting apart, where customer, sales, or financial data in one system no longer matches the other. This situation can result in decisions being made based on outdated or inconsistent information, undermining business performance and customer satisfaction. If a connection were established, it could allow for the transfer of data such as customer records, sales orders, invoices, and status updates between the two systems. This could help ensure that both operational and customer-facing teams always have access to the most current information, reducing manual effort and the risk of discrepancies. The specific data that could be exchanged and the direction of the data flow would depend on the business needs and the technical capabilities of each system. What can actually be exchanged depends on what each system exposes through its API, and is determined per situation.

How System2System builds an integration

Connectors

We connect to each system through the interface it offers — an API, a database, a file exchange or a webhook — and handle authentication, rate limits and retries.

Mapping

Fields rarely line up one to one. We map and transform the data so both systems receive it in the shape they expect.

Workflow

We define what triggers an exchange, in which direction data flows and which system takes precedence when the two disagree.

Monitoring

Every exchange is logged. Failures are flagged and can be replayed, so nothing disappears without anyone noticing.

What can actually be exchanged?

That depends on what SAP Business by Design and Microsoft Dynamics 365 CRM make available through their APIs, on the licences and modules in use, and on the version each system runs. Which records are synchronised, in which direction and how often, is something we determine together before any work starts.

We are happy to look at your specific situation and tell you what is feasible — including when the answer is that it is not.