Connect SAP BusinessOne and Act-on

Connecting SAP BusinessOne and Act-on could allow a company to transfer relevant business data, such as customer and sales information, between the ERP and marketing automation platforms. This could support more targeted marketing campaigns and improved reporting by making use of up-to-date operational data within marketing processes.

You can build this integration on the System2System platform. We design the connection between SAP BusinessOne and Act-on around the way you work — not as an off-the-shelf connector, but to fit your systems.

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Why connect SAP BusinessOne and Act-on?

A company that uses both SAP BusinessOne and Act-on could benefit from connecting these systems to enable data to flow between business management and marketing automation functions. If these systems remain isolated, employees may have to enter the same customer or sales data in both places, increasing the risk of errors and wasting valuable time. Without a connection, records can diverge, meaning that marketing teams might target outdated contacts or rely on sales figures that do not reflect the latest business activity. This can undermine decision-making and reduce the effectiveness of both business management and marketing efforts. If a connection were established, it could allow information such as customer details, sales orders, and campaign results to be exchanged between SAP BusinessOne and Act-on. This could help ensure that marketing campaigns use up-to-date customer and sales data, and that responses or leads generated by marketing activities are quickly available to sales and operational staff. The specific data that can be exchanged depends on what each system makes available through its API, and must be determined for each individual situation.

How System2System builds an integration

Connectors

We connect to each system through the interface it offers — an API, a database, a file exchange or a webhook — and handle authentication, rate limits and retries.

Mapping

Fields rarely line up one to one. We map and transform the data so both systems receive it in the shape they expect.

Workflow

We define what triggers an exchange, in which direction data flows and which system takes precedence when the two disagree.

Monitoring

Every exchange is logged. Failures are flagged and can be replayed, so nothing disappears without anyone noticing.

What can actually be exchanged?

That depends on what SAP BusinessOne and Act-on make available through their APIs, on the licences and modules in use, and on the version each system runs. Which records are synchronised, in which direction and how often, is something we determine together before any work starts.

We are happy to look at your specific situation and tell you what is feasible — including when the answer is that it is not.