Connect SAP ECC-R/3 and Act-on

Connecting SAP ECC-R/3 and Act-on could enable the transfer of business data such as customer or transaction information between the two systems. This could support more informed marketing activities by making operational data available for campaign management and analysis within Act-on, while reducing the need for manual data entry or duplication of records.

You can build this integration on the System2System platform. We design the connection between SAP ECC-R/3 and Act-on around the way you work — not as an off-the-shelf connector, but to fit your systems.

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Why connect SAP ECC-R/3 and Act-on?

A company operating both SAP ECC-R/3 and Act-on could consider connecting these systems to enable more efficient data exchange and support better business processes. If the systems were not connected, staff might need to manually enter the same data in both platforms, which could increase the risk of errors and consume significant time. Without a connection, records in each system could diverge over time, leading to inconsistencies that undermine confidence in reporting and decision-making. Decisions could also be made using outdated or incomplete information if data is not synchronized between the two systems. When connecting systems like SAP ECC-R/3, which is widely recognized as an enterprise resource planning platform, and Act-on, known as a marketing automation solution, the kinds of data that could be exchanged often include customer and contact records, sales and marketing campaign results, and transactional information relevant to both marketing and operations. Sharing such data could allow marketing teams to target communications based on up-to-date sales data and enable operations teams to better understand customer engagement. The actual data that can be exchanged depends on what each system exposes through its API and must be determined for each specific situation.

How System2System builds an integration

Connectors

We connect to each system through the interface it offers — an API, a database, a file exchange or a webhook — and handle authentication, rate limits and retries.

Mapping

Fields rarely line up one to one. We map and transform the data so both systems receive it in the shape they expect.

Workflow

We define what triggers an exchange, in which direction data flows and which system takes precedence when the two disagree.

Monitoring

Every exchange is logged. Failures are flagged and can be replayed, so nothing disappears without anyone noticing.

What can actually be exchanged?

That depends on what SAP ECC-R/3 and Act-on make available through their APIs, on the licences and modules in use, and on the version each system runs. Which records are synchronised, in which direction and how often, is something we determine together before any work starts.

We are happy to look at your specific situation and tell you what is feasible — including when the answer is that it is not.