Connect SAP ECC-R/3 and Microsoft Dynamics 365 CRM

Connecting SAP ECC-R/3 and Microsoft Dynamics 365 CRM could enable the exchange of customer, sales, and financial data between the two platforms. This integration could help align operational and customer relationship processes, reduce manual data entry, and provide a more comprehensive view of business activities for improved decision-making.

You can build this integration on the System2System platform. We design the connection between SAP ECC-R/3 and Microsoft Dynamics 365 CRM around the way you work — not as an off-the-shelf connector, but to fit your systems.

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Why connect SAP ECC-R/3 and Microsoft Dynamics 365 CRM?

A company running both SAP ECC-R/3 and Microsoft Dynamics 365 CRM could benefit from connecting these systems to enable data to move automatically between them. Without such a connection, employees may need to manually re-enter information in each system, which can result in wasted time and increased risk of errors. When records are not synchronized, customer or financial data could become inconsistent, leading to situations where decisions are made based on outdated or incomplete information. This could affect customer service, reporting accuracy, and overall operational efficiency. If a connection were established, it could allow for the exchange of data such as customer records, sales orders, invoices, and account information. The specific types of data exchanged would depend on the business processes and operational needs of the company. What can actually be exchanged depends on what each system exposes through its API, and is determined per situation.

How System2System builds an integration

Connectors

We connect to each system through the interface it offers — an API, a database, a file exchange or a webhook — and handle authentication, rate limits and retries.

Mapping

Fields rarely line up one to one. We map and transform the data so both systems receive it in the shape they expect.

Workflow

We define what triggers an exchange, in which direction data flows and which system takes precedence when the two disagree.

Monitoring

Every exchange is logged. Failures are flagged and can be replayed, so nothing disappears without anyone noticing.

What can actually be exchanged?

That depends on what SAP ECC-R/3 and Microsoft Dynamics 365 CRM make available through their APIs, on the licences and modules in use, and on the version each system runs. Which records are synchronised, in which direction and how often, is something we determine together before any work starts.

We are happy to look at your specific situation and tell you what is feasible — including when the answer is that it is not.