Connect SAP ECC-R/3 and Salesforce

Connecting SAP ECC-R/3 and Salesforce for a company could enable the transfer of customer, order, or financial data between the two platforms. This could support more accurate reporting, improved customer management, and streamlined business processes by ensuring that relevant information is available in both systems for operational and analytical purposes.

You can build this integration on the System2System platform. We design the connection between SAP ECC-R/3 and Salesforce around the way you work — not as an off-the-shelf connector, but to fit your systems.

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Why connect SAP ECC-R/3 and Salesforce?

A company operating both SAP ECC-R/3 and Salesforce could benefit from enabling these systems to exchange data, as it would support more consistent and timely information across departments. Without such a connection, teams may be forced to enter the same data into both systems separately, increasing the risk of errors and consuming unnecessary time. Over time, records could diverge, with customer or transaction details being updated in one system but not the other, leading to decisions based on outdated or incomplete information. This could impact customer service, reporting accuracy, and operational efficiency. The types of data that could be exchanged between SAP ECC-R/3 and Salesforce depend on the specific business processes a company wants to support. Common examples include customer records, sales orders, invoice information, and inventory levels. For instance, customer details entered or updated in Salesforce could be sent to SAP ECC-R/3 to ensure billing and fulfillment are based on the latest information. Conversely, order status or invoice data from SAP ECC-R/3 could be shared with Salesforce so sales and service teams have an up-to-date view of each customer’s activity. What can actually be exchanged depends on what each system exposes through its API, and is determined per situation.

How System2System builds an integration

Connectors

We connect to each system through the interface it offers — an API, a database, a file exchange or a webhook — and handle authentication, rate limits and retries.

Mapping

Fields rarely line up one to one. We map and transform the data so both systems receive it in the shape they expect.

Workflow

We define what triggers an exchange, in which direction data flows and which system takes precedence when the two disagree.

Monitoring

Every exchange is logged. Failures are flagged and can be replayed, so nothing disappears without anyone noticing.

What can actually be exchanged?

That depends on what SAP ECC-R/3 and Salesforce make available through their APIs, on the licences and modules in use, and on the version each system runs. Which records are synchronised, in which direction and how often, is something we determine together before any work starts.

We are happy to look at your specific situation and tell you what is feasible — including when the answer is that it is not.