Connect SAP S/4 HANA and Microsoft Dynamics 365 CRM

Connecting SAP S/4 HANA and Microsoft Dynamics 365 CRM for an organization could enable the exchange of data such as customer information, sales orders, and financial records between the two platforms. This could help ensure consistency of business data, support coordinated workflows, and reduce manual data entry across finance and customer relationship management functions.

You can build this integration on the System2System platform. We design the connection between SAP S/4 HANA and Microsoft Dynamics 365 CRM around the way you work — not as an off-the-shelf connector, but to fit your systems.

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Why connect SAP S/4 HANA and Microsoft Dynamics 365 CRM?

A company operating both SAP S/4 HANA and Microsoft Dynamics 365 CRM could benefit from connecting these systems to enable data to flow between their core business processes and customer relationship management activities. Without such a connection, staff may have to enter the same information in both systems, which increases the risk of errors and consumes valuable time. Over time, records in each system could diverge, leading to inconsistencies such as mismatched customer details, outdated financial figures, or orders not reflected accurately in both environments. This lack of synchronization can result in decisions being made based on incomplete or outdated information, potentially impacting customer service and business performance. If a connection were established, it could allow for the exchange of data such as customer records, sales orders, invoices, product information, and financial transactions between the two platforms. This could help ensure that each department has access to the most current and consistent data, streamlining workflows and reducing manual reconciliation efforts. The specific types of data that can be exchanged depend entirely on what each system makes available through its API, and this must be determined individually for each implementation.

How System2System builds an integration

Connectors

We connect to each system through the interface it offers — an API, a database, a file exchange or a webhook — and handle authentication, rate limits and retries.

Mapping

Fields rarely line up one to one. We map and transform the data so both systems receive it in the shape they expect.

Workflow

We define what triggers an exchange, in which direction data flows and which system takes precedence when the two disagree.

Monitoring

Every exchange is logged. Failures are flagged and can be replayed, so nothing disappears without anyone noticing.

What can actually be exchanged?

That depends on what SAP S/4 HANA and Microsoft Dynamics 365 CRM make available through their APIs, on the licences and modules in use, and on the version each system runs. Which records are synchronised, in which direction and how often, is something we determine together before any work starts.

We are happy to look at your specific situation and tell you what is feasible — including when the answer is that it is not.