Connect SAP and Kustomer

Connecting SAP and Kustomer for a company would involve enabling the transfer of relevant data, such as customer information or order details, between the two platforms. This could support more efficient customer service by providing agents with access to up-to-date business data from SAP while using Kustomer as their main interface.

You can build this integration on the System2System platform. We design the connection between SAP and Kustomer around the way you work — not as an off-the-shelf connector, but to fit your systems.

Contact us

Why connect SAP and Kustomer?

A company using both SAP and Kustomer could benefit from having these systems exchange data, as this could help keep information consistent across departments and functions. Without a connection, employees may need to manually re-enter data in both systems, increasing the risk of errors and consuming valuable time. This manual process could also result in records drifting apart, where customer, order, or inventory information in SAP does not match what is available in Kustomer. Such discrepancies could lead to decisions being made based on outdated or incomplete data, which could impact customer service quality and operational efficiency. If a connection were established, certain types of data could be exchanged between SAP and Kustomer. For example, customer records, order statuses, product information, and support case details are among the kinds of data that could be synchronized. Keeping this information aligned could help ensure that customer-facing teams have access to up-to-date details, while back-office processes in SAP reflect the latest customer interactions managed in Kustomer. The specific data that can be exchanged would depend on what each system exposes through its API and would need to be determined for each particular situation.

How System2System builds an integration

Connectors

We connect to each system through the interface it offers — an API, a database, a file exchange or a webhook — and handle authentication, rate limits and retries.

Mapping

Fields rarely line up one to one. We map and transform the data so both systems receive it in the shape they expect.

Workflow

We define what triggers an exchange, in which direction data flows and which system takes precedence when the two disagree.

Monitoring

Every exchange is logged. Failures are flagged and can be replayed, so nothing disappears without anyone noticing.

What can actually be exchanged?

That depends on what SAP and Kustomer make available through their APIs, on the licences and modules in use, and on the version each system runs. Which records are synchronised, in which direction and how often, is something we determine together before any work starts.

We are happy to look at your specific situation and tell you what is feasible — including when the answer is that it is not.