Connect SAP and SAP CRM

Connecting SAP and SAP CRM for a company could enable the transfer of customer data, sales information, and service requests between the two platforms. This integration could support unified customer management, improve data consistency, and facilitate coordinated business processes across departments that use either SAP or SAP CRM for their operations.

You can build this integration on the System2System platform. We design the connection between SAP and SAP CRM around the way you work — not as an off-the-shelf connector, but to fit your systems.

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Why connect SAP and SAP CRM?

A company that operates both SAP and SAP CRM could benefit from connecting these systems to enable data exchange between their core business processes and customer relationship management activities. Without such a connection, staff may need to enter the same information in both systems, increasing the risk of errors and consuming valuable time. This manual duplication can also result in records becoming inconsistent, with changes in one system not reflected in the other, leading to outdated or mismatched data. As a consequence, teams may make operational or strategic decisions based on figures that are no longer current or accurate. If a connection between SAP and SAP CRM were established, it could support the transfer of data such as customer records, sales orders, and account information. This would help ensure that both systems reflect the same up-to-date information, reducing administrative workload and improving the reliability of business data. The specific data that can be exchanged depends on what each system makes available through its API, and must be defined according to the requirements of each individual situation.

How System2System builds an integration

Connectors

We connect to each system through the interface it offers — an API, a database, a file exchange or a webhook — and handle authentication, rate limits and retries.

Mapping

Fields rarely line up one to one. We map and transform the data so both systems receive it in the shape they expect.

Workflow

We define what triggers an exchange, in which direction data flows and which system takes precedence when the two disagree.

Monitoring

Every exchange is logged. Failures are flagged and can be replayed, so nothing disappears without anyone noticing.

What can actually be exchanged?

That depends on what SAP and SAP CRM make available through their APIs, on the licences and modules in use, and on the version each system runs. Which records are synchronised, in which direction and how often, is something we determine together before any work starts.

We are happy to look at your specific situation and tell you what is feasible — including when the answer is that it is not.