Connect SAP and TopDesk

Connecting SAP and TopDesk for a company could enable the transfer of data such as asset information, service requests, or maintenance records between the two systems. This could support more efficient workflows by reducing manual data entry, improving data accuracy, and ensuring that relevant information is available in both platforms as needed.

You can build this integration on the System2System platform. We design the connection between SAP and TopDesk around the way you work — not as an off-the-shelf connector, but to fit your systems.

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Why connect SAP and TopDesk?

A company running both SAP and TopDesk could benefit from connecting these systems to enable more efficient and accurate data exchange. Without a connection, teams may face issues like having to manually enter the same information in both systems, which increases the risk of errors and consumes valuable time. This manual process can also lead to records in SAP and TopDesk drifting apart over time, resulting in inconsistencies that make it difficult to trust reports or make timely decisions. For example, if asset or service request information is not synchronized, one team could be working with outdated data, affecting customer service or internal operations. Common types of data that could be exchanged between systems like SAP and TopDesk include asset details, service requests, incident reports, and status updates. The specific data and processes that can be exchanged would depend on what each system exposes through its API, and this is determined for each situation individually.

How System2System builds an integration

Connectors

We connect to each system through the interface it offers — an API, a database, a file exchange or a webhook — and handle authentication, rate limits and retries.

Mapping

Fields rarely line up one to one. We map and transform the data so both systems receive it in the shape they expect.

Workflow

We define what triggers an exchange, in which direction data flows and which system takes precedence when the two disagree.

Monitoring

Every exchange is logged. Failures are flagged and can be replayed, so nothing disappears without anyone noticing.

What can actually be exchanged?

That depends on what SAP and TopDesk make available through their APIs, on the licences and modules in use, and on the version each system runs. Which records are synchronised, in which direction and how often, is something we determine together before any work starts.

We are happy to look at your specific situation and tell you what is feasible — including when the answer is that it is not.